Greetings from Netconnect !!
You would be an employee of Net Connect Pvt. Ltd, and working at our client place.
Please find below the details and acknowledge the same.
KEY COMPETENCIES & SKILLS
Location : Delhi/Gurgaon
>>More than 4 years of Exp
- 4 to 6 years’ experience in Avaya Contact Center Support
- Willing to work in 24*7 support model
- Level I, II & III support of all voice system. Manage MAC, routing changes & ongoing support.
- Manage and support the telephony infrastructure including Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Voicemail, Dialer solutions, Call Accounting, Call Recording, WFM, reporting solutions and various Call Center applications
- Working knowledge of VoIP Protocols
- Working knowledge of Avaya Gateways
- Basic skills in routing and switching and IP peer networking
- Minimum 2 years’ experience in application development in terms of Web Services - REST/API, SOAP integrations
- Advanced skills in dial plan management and communications routing protocols
- Intermediate skills in Contact Center Call Flows and Scripting as well as Reporting along with building customized reports
- Intermediate skills in packet capture and capture interpretation
- Handle incident, problem and change management
- Excellent verbal and written communication, interpersonal and customer service skills
- Able to work independently and as part of a team in a fast-paced environment
- Perform day to day operations which also includes regular server health checks, redundancy checks and monitoring of applications.
- Coordinate between vendors for seamless customer experience
- Working knowledge of Microsoft dynamics CRM /Vtiger CRM
- Certification on Avaya will be a plus
- Enterprise Contact Center Technology and Strategies
- Avaya, CISCO & Genesys experience
- Industry vertical business knowledge
- Global customer expertise
If you are interested with above mentioned requirement then share your updated resume with following details to firstname.lastname@example.org
Total Experience :
Current Salary :
Expected Salary :
Notice period :
Salary: INR 3,50,000 - 6,00,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Desired Candidate Profile
Net Connect Pvt Ltd
Net Connect is a leader, identified for quality performance adhering to professional ethics and integrated approach. Enhancing the productivity through enhanced quality and efficiency, enabling our customers to concentrate on their core business action is always the main focus of Net Connect.
Specializing in IT Professional Services and Managed Services, Net Connect has garnered bestof the breed IT professional, process and partners to supports its clients to enhance their IT operations and make better use of their IT Infrastructure. Learn more about us at www.netconnectglobal.com
Contact Company:Net Connect Pvt Ltd