Roles and Responsibilities :
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling of misroute calls and cases
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized
- Handling of customer escalations and interacting with level 1 & level 2 teams,
- trade teams & partners using standard or customized processes, region resource
- control teams, onsite engineers, partners and logistics teams.
- Event management of cases wherever applicable for all Cases defined with
- specific priorities and severities
- Escalation management for customers who log cases only through access teams
- wherever applicable.
- Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,
- IPG, PSG and MV products
- allowances 4k to 7k
- Broadband reimbursement
- Cab facilities.
- Excellent communication skills (Global)
- We can look at freshers also with any graduation.
- We are open to take Diploma holders as well with few years of experience.
People with excellent English communication skills only will be considered.
Only for Pune location.
Perks and Benefits
Role:Technical Support - Voice / Blended
Salary: 2,00,000 - 2,50,000 P.A.
Industry:IT Services & Consulting
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India
Contact Company:Net Connect
Address:SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India