Senior Service Desk Engineer

3 - 5 Years
Bengaluru

Job Description

Dear Candidate,

Below is the JD
  • Perform initial problem determination (Level 4) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
  • Provide in-scope technical advice / guidance / trouble shooting to B2B end users within specified SLA's.
  • Handling service entitlement failures associated with requests for in-scope services.
  • Assigning records to other support groups, as required. Acting as account's advocate when dealing with other support / resolver groups. Initiating the service outage procedure, as required
  •  Provide ticket updates regarding the resolution or current status of the request. Assist with advance troubleshooting on internal related applications.
  • Remote take over of B2B endusers system for advance troubleshooting.
  • Interfacing with other systems, networks and operating system environments personnel; routing calls to other levels of support, as required

Salary: INR 4,00,000 - 7,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Net Connect Pvt Ltd

We are proud of our over two decades of our legacy in Technology driven Professional and Managed services. We at NetConnectPvt Ltd, have developed knowledge and expertise to deliver the customer centric solutions, through our Services & Products. Harnessing the technologies in Digital, Security & Infrastructure, our teams of talented professionals, deliver these solutions across the globe. We are guided by our credo: Integrity, Respect & Passion.
We have Offices PAN India
a.Bangalore
b.Noida
c.Gurgaon
d.Mumbai
View Contact Details+

Recruiter Name:Vikas Jha

Contact Company:Net Connect Pvt Ltd