L2 Support Analyst

From 3 to 5 year(s) of experience
₹ 12,00,000 - 14,00,000 P.A.

Job Description

Location- Mumbai


Experience: 3-6 years


Notice Period- Immediate- 30days


Qualification: Graduate


Salary: 12 - 14 LPA


Responsibilities:

  • Ability to understand the incident & problem management .
  • Apply technical expertise of Unix and ORACLE
  • To articulate ,report and communicate effectively with Clients on incidents/problems
  • Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes
  • Create clear and concise Knowledge documents and ensure maintenance of the same
  • Provide guidance and support to team members
  • Responsible for delivering project on time
  • Ensure close working relationship with Functional and development teams
  • Review teams work in technical design, coding , unit testing and documentations
  • Perform staff scheduling level2 support during normal business hours and on-call supports
  • Impart Training to other Staffs
  • Co-ordinate with the L3 support teams
  • Exhibit Flexibility in all spheres including working in shifts and Holidays

Qualification:


Engineering Graduate in any discipline or Masters in Information Technology


Experience Band:


Overall 3-5 Years of IT experience of which 2 years minimum should be on Application Production Support/ Maintenance.


Skills Required:

  • Major working experience on Unix / Linux
  • Good Knowledge on Unix/Linux and Oracle, PL/SQL, Shell scripts
  • knowledge on Schedulers like Autosys
  • Knowledge on SAP Business Object BI4.2
  • Strong written and verbal communication skills
  • Able to work in shifts and flexible hours on request
  • Self-motivated, with strong ability to work both independently and with the team
  • Strong Analytical skills

Preferred to have:

  • Knowledge on Java, WebSphere
  • ITIL Certificate
  • Development/ Support experience in banking platform
  • Knowledge of MF COBOL, Informatica

Role:Software Development - Other

Salary: 12,00,000 - 14,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Engineering - Software & QA

Role Category:Software Development

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Net Connect Pvt Ltd

The foundation of NetConnects journey was laid two decades back in the year 1997. NetConnect Pvt. Ltd. (NCG+) is a Technology Solutions & Services organization that is in the business of helping customers in extracting greater value from their Operations.

Company Info
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Contact Company:Net Connect Pvt Ltd

Address:SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India

Website:https://www.netconnectglobal.com/