L2 Support Analyst
Location- Mumbai
Experience: 3-6 years
Notice Period- Immediate- 30days
Qualification: Graduate
Salary: 12 - 14 LPA
Responsibilities:
- Ability to understand the incident & problem management .
- Apply technical expertise of Unix and ORACLE
- To articulate ,report and communicate effectively with Clients on incidents/problems
- Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes
- Create clear and concise Knowledge documents and ensure maintenance of the same
- Provide guidance and support to team members
- Responsible for delivering project on time
- Ensure close working relationship with Functional and development teams
- Review teams work in technical design, coding , unit testing and documentations
- Perform staff scheduling level2 support during normal business hours and on-call supports
- Impart Training to other Staffs
- Co-ordinate with the L3 support teams
- Exhibit Flexibility in all spheres including working in shifts and Holidays
Qualification:
Engineering Graduate in any discipline or Masters in Information Technology
Experience Band:
Overall 3-5 Years of IT experience of which 2 years minimum should be on Application Production Support/ Maintenance.
Skills Required:
- Major working experience on Unix / Linux
- Good Knowledge on Unix/Linux and Oracle, PL/SQL, Shell scripts
- knowledge on Schedulers like Autosys
- Knowledge on SAP Business Object BI4.2
- Strong written and verbal communication skills
- Able to work in shifts and flexible hours on request
- Self-motivated, with strong ability to work both independently and with the team
- Strong Analytical skills
Preferred to have:
- Knowledge on Java, WebSphere
- ITIL Certificate
- Development/ Support experience in banking platform
- Knowledge of MF COBOL, Informatica
Role:Software Development - Other
Salary: 12,00,000 - 14,00,000 P.A.
Industry:IT Services & Consulting
Functional Area:Engineering - Software & QA
Role Category:Software Development
Employment Type:Full Time, Permanent
Education
UG:Any Graduate
Company Profile
Net Connect Pvt Ltd
The foundation of NetConnects journey was laid two decades back in the year 1997. NetConnect Pvt. Ltd. (NCG+) is a Technology Solutions & Services organization that is in the business of helping customers in extracting greater value from their Operations.
Contact Company:Net Connect Pvt Ltd
Address:SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India