L2 Network Support Engineer

from 3 to 5 year(s) of Experience
Bengaluru

Job Description

Job Description -

- Provide technical support over calls and emails for customers and technicians

- Resolve customer queries and issues on first call basis

- Handle elevation requests from Tier 1 and co-ordinate with higher level support in resolving complex issues

- Provide remote support for onsite technicians during hardware installation, replacements (Break fix) and general troubleshooting

- Configure and troubleshoot switches (Aruba), Wireless controllers (Aruba) , Access points (Aruba IAPs) and Modems (CradlePoint)

- Troubleshoot on hardware faults (AP/Switch/WBU), configuration issues, user authentication failures, splash page issues, device connectivity and other LAN/WiFi related issues

- Collaborate with CSMs, Helpdesks, ISP and onsite technicians to resolve trouble tickets

Key Result Areas -

- Ensuring maximum availability for Operations Requirement

- Ensuring SL and quality standards are consistently met or exceeded [MTTR/OCR/QA]

- Resolving and closing high volume of cases and contributing to Team PI

- Maintain good audit scores and achieve zero Escalation/Fatal

- Create / Audit Standard Operating Procedures (SOPs) for the known issues

- Be proactive and find solutions to complex issues without involvement of peers or higher level support

- Availability in office / on call as needed

- Adherence to Production Floor processes and Team SLA

Salary: INR 3,00,000 - 6,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Network Administrator

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Net Connect Pvt Ltd

We are proud of our over two decades of our legacy in Technology driven Professional and Managed services. We at NetConnectPvt Ltd, have developed knowledge and expertise to deliver the customer centric solutions, through our Services & Products. Harnessing the technologies in Digital, Security & Infrastructure, our teams of talented professionals, deliver these solutions across the globe. We are guided by our credo: Integrity, Respect & Passion.
We have Offices PAN India
a.Bangalore
b.Noida
c.Gurgaon
d.Mumbai
View Contact Details+

Recruiter Name:Vikas Jha

Contact Company:Net Connect Pvt Ltd