Head of Customer Success Key Accounts

From 10 to 12 year(s) of experience
₹ 18,00,000 - 20,00,000 P.A.

Job Description

Location- Delhi, Bangalore, Mumbai or Chennai


Experience: 10-12 years


Notice Period- Immediate joiners required ( 30days - if Serving notice max 45days )


Qualification: Graduate


CTC: 18-20 LPA


WFM/Onsite/Hybrid : Hybrid


Job Description Responsibility

Financial


Meet team revenue goals from the portfolio of accounts

Work with stakeholders to ensure timely billing and collection

Ensure contract renewal


Customer


Work with customer sponsors to drive utilization of platform and services using innovative

campaigns for engagement and customer satisfaction

Ensure reviews, governance and monitoring of service delivery

Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

cross/up sell value added solutions

Build deep connects between 1to1 and customer across senior management in stakeholders

Employee Wellness, HR besides procurement and finance for strategic relationships and

collaboration


Team


CSM team reports engagement, and capability development

Build best practices and knowledge share on launch, awareness, engagement and adoption

Support strategic initiatives where needed


Job Description – Key stakeholders (collaboration)

Internal


Other CSM Team members and leadership

Counselling and Content team

Finance & Accounts


Customer


Sponsor /Sr Sponsors (Buyer) – Employee wellness, HR (Compensation and Benefits), Talent

retention engagement, Recruitment)

C- suite Chief Medical Officer, CHRO

Procurement, Contracts, Finance (on administrative side)


Job Description – Profile

Experience


10 + years of experience in working in and engaging in corporate

Any knowledge and exposure in HR/Employee Engagement (ideal)

Build, nurture and lead a team


Capability


Ability to build and handle middle. senior management relationships

Experience in driving enterprise service delivery

Business growth and impact track record in customer service

Background

Passionate about impacting lives and enhancing engagement at the workplace

Strong People orientation and empathy


Others

  • Any qualification/experience in HR/Psychology/ Customer Service (ideal)
  • Location (Delhi, Bangalore, Mumbai or Chennai)
  • Work from home
  • Open to moderate travel
  • Reporting – Chief Customer Success Officer


Role:Head - Customer Success

Salary: 18,00,000 - 20,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Net Connect Pvt Ltd

The foundation of NetConnects journey was laid two decades back in the year 1997. NetConnect Pvt. Ltd. (NCG+) is a Technology Solutions & Services organization that is in the business of helping customers in extracting greater value from their Operations.

Company Info
X
View Contact Details+

Contact Company:Net Connect Pvt Ltd

Address:SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India

Website:https://www.netconnectglobal.com/