Customer Support Executive (Technical)

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities :


  • Is responsible to log and dispatch cases, provide status updates and route cases
  • appropriately to the right queue as per the defined SLA.
  • Handling of misroute calls and cases
  • Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
  • Order parts wherever applicable as an exception OR as a part of customized
  • process
  • Handling of customer escalations and interacting with level 1 & level 2 teams,
  • trade teams & partners using standard or customized processes, region resource
  • control teams, onsite engineers, partners and logistics teams.
  • Event management of cases wherever applicable for all Cases defined with
  • specific priorities and severities
  • Escalation management for customers who log cases only through access teams
  • wherever applicable.
  • Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,
  • IPG, PSG and MV products



Perks and Benefits



Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Net Connect Pvt Ltd

SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India

Company Info
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Contact Company:Net Connect Pvt Ltd

Address:SALARPURIA SYMBIOSIS, WEWORK, AREKERE VILLAGE,, BENGALURU-560076, Karnataka, India., BANGALORE, Karnataka, India